Toaster usability study
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During our study, we took photographs of how a customer would interact with a toaster. Here is the general flow of a toaster's use. | During our study, we took photographs of how a customer would interact with a toaster. Here is the general flow of a toaster's use. | ||
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|[[Image:Toaster5.JPG|200px]] | |[[Image:Toaster5.JPG|200px]] | ||
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Revision as of 14:00, 21 September 2008
Contents |
Product Use
During our study, we took photographs of how a customer would interact with a toaster. Here is the general flow of a toaster's use.
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| Step 1: Plug in Toaster | Step 2: Get some kind of bread | Step 3: Place bread in toaster slots | Step 4: Set toaster controls to preferred toast setting |
User
Our users are normally people of all ages that have access to a kitchen. For this usability study, we found four different people that have interacted with a toaster on a regular basis and interviewed them about what they liked and disliked about the toaster.
Needs
We
Likes
- Golden Brown Toast
- Cancel Button
- Crumb Tray
Annoyances
- Bread gets stuck inside the toaster
- Unreliability of Toaster Settings
- Hard to clean
