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Revision as of 14:32, 21 September 2008

Product Use

During our study, we took photographs of how a customer would interact with a toaster. Here is the general flow of a toaster's use.

Step 1: Plug in Toaster

Step 2: Get some type of bread

Step 3: Place bread in Toaster slots

Step 4: Set desired toasting amount

Step 5: Pull down handle to start toasting

Step 6: Wait while bread is toasting to desired level

Step 7: If you want to stop it early, press cancel

Step 8: Bread pops up when done or cancel button is pressed

Step 9: a beautiful golden brown

Step 10: Enjoy

Step 11: to clean, remove crumb tray and throw away crumbs

User

Our users are normally people of all ages that have access to a kitchen. For this usability study, we found four different people that have interacted with a toaster on a regular basis and interviewed them about what they liked and disliked about the toaster.

Needs

We

Likes

• Golden Brown Toast
• Cancel Button
• Crumb Tray

Annoyances

• Bread gets stuck inside the toaster
• Unreliability of Toaster Settings
• Hard to clean

Possible Usability Improvements