Toaster usability study
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= Possible Usability Improvements = | = Possible Usability Improvements = | ||
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+ | * Must have a cancel button on the toaster (already part of our dissected product) | ||
+ | * Mechanism to bring toast higher out of the toaster for easy removal | ||
+ | * Mechanism for widening slots to remove wider bread products and keep them from becoming stuck | ||
+ | * Way to fit in larger/wider bread products so that they are not burned by elements on exterior |
Revision as of 15:05, 21 September 2008
Contents |
Product Use
Here is a series of photographs depicting a typical customer's interaction with a toaster:
User
For a toaster, users fall into a wide range of people. This includes all ages and economic status, but tend to be limited to people who own or have access to a kitchen. The only major restriction is that toasters requires a user to have a supply of electricity in their household.
For this usability study, we sent around a survey and interviewed several people who have interacted with a toaster on a regular basis. The results of this study is shown below.
Needs
- to toast bread
- Low Cost
- Easy Usability
- ability to use a wide variety of bread
Likes
- Golden Brown Toast
- Cancel Button
- Crumb Tray
Annoyances
- Bread gets stuck inside the toaster
- Unreliability of Toaster Settings
- Hard to clean
Possible Usability Improvements
- Must have a cancel button on the toaster (already part of our dissected product)
- Mechanism to bring toast higher out of the toaster for easy removal
- Mechanism for widening slots to remove wider bread products and keep them from becoming stuck
- Way to fit in larger/wider bread products so that they are not burned by elements on exterior