Toaster usability study
From DDL Wiki
Contents |
Product Use
Here is a series of photographs depicting a typical customer's interaction with a toaster:
User
For a toaster, users fall into a wide range of people. This includes all ages and economic status, but tend to be limited to people who own or have access to a kitchen. The only major restriction is that toasters requires a user to have a supply of electricity in their household.
For this usability study, we sent around a survey and interviewed several people who have interacted with a toaster on a regular basis. The results of this study is shown below.
Needs
- to toast bread
- Low Cost
- Easy Usability
- ability to use a wide variety of bread
Likes
- Golden Brown Toast
- Cancel Button
- Well-defined Settings
Annoyances
- Bread gets stuck inside the toaster
- Unreliability of Toaster Settings
- Hard to clean
- Burned sides of wider bread
- Toast doesn't come out of the toaster high enough to grab it.
Possible Usability Improvements
- Must have a cancel button on the toaster (already part of our dissected product)
- Mechanism to bring toast higher out of the toaster for easy removal
- Mechanism for widening slots to remove wider bread products and keep them from becoming stuck
- Way to fit in larger/wider bread products so that they are not burned by heating elements